Privacy policy.

1. What we collect

When you book a stay with us, we collect some personal information to help make everything run smoothly. This may include:

  • Your name and contact details

  • Payment information

  • Booking preferences and any add-ons you select

  • Information related to your stay (e.g. who’s staying, special requests).

2. How we use your information

We use your information to:

  • Process and manage your booking

  • Share details with your cabin host so they can prepare for your stay

  • Some locations automatically enrol guests as members of The Red Cabin Club or the Woodland Champions Club upon booking, depending on the specific site and its planning requirements. This supports your guest benefits and helps us meet legal or operational requirements. Membership includes agreement to the relevant club’s code of conduct and privacy terms. Not all sites have automatic membership; please check the details for your booking location which will be displayed before you complete a booking

  • Contact you about your stay, your membership, and anything else you’ve asked us to keep you updated on

  • Improve our services for you and other guests.

3. Legal basis for processing

We process your information under several lawful bases, depending on the context:

  • Contractual necessity – for processing your booking or membership

  • Consent – for marketing communications and updates

  • Legal obligation – where we’re required to keep records or comply with other laws

  • Legitimate interests – such as improving our services or communicating with you, unless your rights override these interests.

4. Who we share it with

We only share your information when it’s genuinely needed to fulfil your stay or membership, and we never sell your data.

We may share it:

  • With your host, so they can prepare for your arrival and contact you if needed

  • With The Red Cabin Club and, where relevant, the Woodland Champions Club, to manage your membership

  • With your host for marketing purposes under legitimate interest – but you can opt out at any time, and we make that easy.

5. Marketing communications

You’ll automatically receive marketing emails from The Red Cabin and your host after booking. These may include updates, offers, or stories from the land where you're staying.

Every message will include an unsubscribe link, and you can opt out at any time. You can also manage your preferences by emailing us directly at stay@theredcabin.co.uk

6. Your rights

Under data protection law, you have the right to:

  • Access the data we hold about you

  • Correct any inaccuracies

  • Ask us to delete or restrict your data

  • Object to certain types of processing

  • Withdraw your consent at any time

  • Request your data be transferred to another provider

If you have concerns about how we handle your data, you can contact us at stay@theredcabin.co.uk or raise a concern with the Information Commissioner’s Office (ICO) at ico.org.uk

7. How long we keep your data

We keep your personal data only for as long as needed — whether that’s to manage your booking, fulfil legal or tax obligations, or improve our services. When we no longer need your data, we delete it securely.

8. How we keep it safe

We use secure systems and follow best practices to keep your data safe from loss, misuse, or unauthorised access. We review our security measures regularly to stay up to date and effective.

9. Cookies and website use

Our website may use cookies — small files that help it work properly and help us understand how people use it. These may support site functionality, security, or analytics. You can adjust your browser settings to block cookies if you prefer. Please read more about our specific Cookies here.

This website collects personal data to power site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address.

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps.

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalised form.

This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:

  • Information about your browser, network, or device

  • Information about this site and the page you’re viewing on it

  • Your IP address.

10. Who’s responsible for your data

The Red Cabin Ltd is the data controller responsible for your information.

Registered office: Milroy House, Sayers Lane, Tenterden Kent TN30 6BW

Email: stay@theredcabin.co.uk